Dixie Picnic Online Ordering - FAQPage

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What sort of orders can I place online?
Our online ordering site enables you to order items from our take-out/dine-in menu for pick up and for delivery.

How do I place a delivery order?
In order to place an order for delivery you need to place your order 18 hours in advance. The minimum for delivery orders is $50. Our delivery fees range from $10-$30 based on your delivery address.

What areas do you deliver to?
We deliver to three zones with delivery fees based on travel time. We deliver to Malvern/Frazer, Great Valley, Exton, and Paoli for a $10 fee. Chesterbrook, Devon, Berwyn, King of Prussia, West Chester, Downingtown, and Lionville all have a $20 fee. Conshohocken, Villanova, Wayne, Bryn Mawr, Radnor, Thorndale, and Coatesville all have a $30 fee. If the site displays a delivery fee that you think is incorrect (e.g. your delivery address is Paoli and the delivery charge is $30) please contact us to double check. If the fee is incorrect we can change the delivery charge to the correct amount.

What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express, and cash. To pay with cash, select "Pay at Site" under payment type.

I don't want to pay with a credit card. Why don't I see "Pay at Site" as a payment option?
If your total is over $20 you will be required to enter a valid credit card to reserve your order. Your card will not be charged until you arrive at the store and we apply the credit card to the order, so if you would like, you may to switch to cash payment when you arrive by telling the staff member who is checking you out.

How can I use my Dixie Picnic Gift Card with online ordering?
Gift cards cannot be selected as a payment type online. In order to pay with a gift card, just let us know when you pick up that you would like to use it. At that time we will apply the gift card to your order, then if there is still a balance due either charge the card you provided online, or you can pay the rest in cash if you would like.

I already chose a pick up time. Why do I have to choose again after ordering?
By default our system gives us 20 minutes to prepare your order. The site could prompt you to choose a new pick up time after selecting your items for one of two reasons. 1) If you took too long to select your items the system will automatically push back your pick up time to make sure that we still have 20 minutes. 2) As your total increases the site gives us extra time to get your order ready. This helps us make sure that your order is ready at the time that the site promises you.

How much notice do I need to give to order for pick up?
If your order is under $200 you can order the same day; your lead time will be between 20-35 minutes depending on the size of your order. Orders between $200 and $350 require 20-hour notice. Orders over $350 require 24-hour notice.

Help! I need my order sooner than what the site will let me choose. How can I get my order earlier?
If you need your order faster than what the site will allow, please call us at 484-320-8024 and ask if we can accommodate your request.

How do I add another person to my group order after I already sent out invitations?
Click on "My Account" to go to your account page. Select the order that you would like to add someone to, then click on "Modify Group Order Details". Under "Invite Others" you can add the names and email addresses of additional invitees. Please note: you will not be able to add invitees once your order has been built and submitted.